Open: Mon - Fri, Closed
  07506900893

Terms and Conditions

 

Terms & Conditions

These Terms & Conditions apply to all vehicle sales, reservations, warranties, and associated services provided by HarryJco Ltd (“we”, “our”, “us”). By reserving or purchasing a vehicle from us, you (“the buyer”, “customer”) confirm that you have read, understood, and agreed to the following terms:

 

1. General Conditions of Sale

 

  • You must be over 18 years of age to purchase a vehicle.
  • You confirm that you are the buyer of the vehicle at the agreed sale price.
  • The goods remain the property of HarryJco Ltd until the purchase price is paid in full and cleared.
  • All sales are subject to acceptance. We reserve the right to accept or decline a purchase. If declined, all monies paid will be refunded in full within 7 working days.
  • Any vehicle returned for a refund that has been driven over 200 miles since purchase will incur an excess mileage charge of £1 per mile beyond the allowance.
  • Nothing in these terms affects your statutory consumer rights.


2. Vehicle Reservations

 

  • Vehicles may be reserved with a fully refundable £100 reservation fee, payable securely online or by phone.
  • A reservation removes the vehicle from sale for 72 hours or unless arranged otherwise.
  • Appointments must be booked within 5 days of placing a reservation.
  • If you attend your appointment but choose not to proceed, the fee will be refunded in full.
  • If you fail to attend a confirmed appointment without at least 24 hours’ notice, we reserve the right to retain the reservation fee.
  • If you purchase the vehicle, the reservation fee will be deducted from the final balance.
  • Only one vehicle may be reserved at a time. You may transfer your reservation to another vehicle.
  • We reserve the right to cancel a reservation and retain your reservation if no confirmed appointment is scheduled within 72 hours.

3. Approved Vehicles

All of our vehicles are sold as Approved Vehicles and undergo:

 

  • Comprehensive diagnostic and road tests
  • Servicing updates
  • A fresh MOT if fewer than 6 months remain


Each vehicle includes our 3-month nationwide warranty (see section 4).

 

4. Warranty Coverage

 

  • All vehicles include a complimentary 3-month nationwide warranty, covering mechanical and electrical components, parts, and labour (£50hr).
  • Claims can be made at any UK VAT-registered garage (subject to warranty provider approval).
  • Coverage includes:
    • single repair claim limit of £500
  • Costs above the claim limit are the customer’s responsibility.
  • Extended warranties are available for 6,12 or 24 months, with increased coverage These replace—not extend—the standard policy.
  • Warranty terms are provided by the supplier and should be reviewed for inclusions and exclusions.

 

5. Complaints Procedure

 

At HarryJco, we are committed to providing excellent customer service. However, we understand that sometimes things don’t go as planned. If you are not satisfied with any part of our service or your purchase, we want to hear from you so we can put things right.

Please follow the steps below to raise and resolve your complaint:

 

Step one;

How to raise your complaint:

 

  • By phone: Call us on 07506900893

  • By email: Send your complaint to harryjcompany1@gmail.com

Please include:

  • Your full name and contact details

  • Vehicle details (if applicable – make, model, registration number)

  • A clear description of your complaint

     

    Step 2: Acknowledgement of Complaint  

 

  • We will acknowledge your complaint within 3 working days of receiving it. We may contact you to clarify any details or request further information to help with our investigation.

 

Step 3: Investigation and Response

Your complaint will be reviewed by the appropriate team member or manager. We aim to provide a full written response within 10 working days. If more time is needed, we will keep you updated on the progress and let you know when you can expect a final response.